This Privacy Policy explains how Print Palette processes personal data when you use the website, request print services, submit files, or communicate with us.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation and purpose limitation principles to the extent relevant to our services.
Where the GDPR applies, you may have the right to access, rectify, erase, restrict, or object to processing, and to request data portability where applicable. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.
We use personal data to respond to inquiries, review uploaded files for print suitability within the agreed scope, prepare quotes, manage orders, process payments, arrange collection or local delivery, provide customer support, maintain business records, secure the website, and meet legal or accounting obligations.
We may share personal data with payment processors, delivery or collection support providers, hosting and technical service providers, and other operational partners that help us run the website and fulfil requests. These parties are expected to use the data only for the services they provide and under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with applicable law, lawful requests from public authorities, court orders, or other binding legal processes. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.
We may collect identification and contact details, order and payment-related information, file uploads and print specifications, communication records, and technical data such as device and usage information. Where users submit artwork or images, we also process the content provided for the requested print service.
We receive data from contact forms, email messages, file uploads, order or quote requests, and direct communications. We also collect limited information through cookies and similar technologies, and we may receive payment confirmation or delivery-related information from service providers involved in the transaction.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and duration.
We use standard cookie controls for essential site functions and, where applicable, for analytics or preference features. Users can usually block or delete cookies through their browser settings, but some site functions may not work properly if essential cookies are disabled.
Depending on your location and the applicable law, you may have rights relating to access, correction, deletion, restriction, objection, and portability. You may also have the right to lodge a complaint with the competent data protection authority if you consider that your data protection rights have been infringed.
To exercise a privacy right, please provide enough information to identify the relevant data and the request you are making. We will review the request, respond within the period required by law, and explain any limitation if we cannot fully comply.
We keep personal data only for as long as needed for the relevant purpose, including order handling, customer support, accounting, dispute management, and legal compliance. When data is no longer required, we delete it or anonymise it where appropriate.
The updated version will apply from the date it is published on the site unless a different effective date is stated. We may also provide additional notice where a change is material or where law requires it.
